You can access Centrelink online through your myGov account by linking Centrelink and using the online services to make a claim, upload documents, report income or check payments. The available options are generally the same in Brisbane as elsewhere in Australia, although some in-person services may vary by location. If you need face-to-face assistance, use the Services Australia website to find a nearby service centre and check opening details. Services Australia decides eligibility and payment outcomes based on your circumstances.