If you live in Cairns, you can manage many Centrelink matters through your myGov account linked to Centrelink, including starting claims, reporting income, uploading documents and checking payment details. You can also use the Express Plus Centrelink app for some tasks. If you need face-to-face help, use the Services Australia website to find a nearby service centre and check opening arrangements before visiting. Eligibility, processing times and payment decisions are determined by Services Australia based on your circumstances.