People in Cairns can access many Centrelink services online by linking Centrelink to a myGov account, including payment claims, reporting, document uploads and updating personal details. You generally do not need to visit a service centre for tasks available through myGov, although Services Australia may ask you to attend an appointment or provide identity documents. If you need face-to-face help, use the official service centre finder to check locations and opening hours in the Cairns area. Visit servicesaustralia.gov.au for current instructions and eligibility information.