Family Tax Benefit (FTB) is generally claimed through myGov linked to Centrelink, rather than through a local office. You can use the Services Australia website to check eligibility, payment information and the service centre locator if you need face-to-face help. Your entitlement is assessed by Services Australia based on factors such as your family income, children’s ages, care arrangements and residency. Before applying, gather details about your income and family circumstances, and check the current requirements at servicesaustralia.gov.au.